NRS FAQs

Online Catalog Questions

• Why can't I add items to my shopping cart?
  You may not have cookies enabled on your browser. View our instructions on how to enable cookies as well as some additional information about them. 
   
• How much do you charge for shipping?
  Check out our Shipping and Handling Reference Chart 
   
• How can I get my tracking number for an online order?
  You may call us at 1.877.677.7370 or email us at rescue-service@nrsweb.com with your online confirmation number, name and address and we will be glad to give you your shipping and tracking information.
   
• How can I check on the status of my backordered item?
  You may call us at 1.877.677.7370 or email us at rescue-service@nrsweb.com with your online confirmation number (for online orders), name and address and we will be glad to give you the status of your backordered item.