Return Procedures

• Returns are subject to individual product manufacturers warranty policies. Please call for a return authorization. All returns must be accompanied by a copy of the invoice or packing slip. There is a 15% re-stocking charge for the return of non-defective merchandise. We cannot send new merchandise in exchange for returned merchandise until the returned merchandise is received by NRS. 1.877.677.7370
  
  
• Size and color exchanges are accepted as long as the product is new and still has the tags on it. The customer is responsible for shipping the item back to NRS.
  
  
• A full refund is available for new products with tags still attached and purchased from NRS within 1 year; Shipping is not refundable.
   
• Returns should be sent using the return address label provided. For your own protection, return via prepaid UPS or insured Parcel Post only. Please send to : 2009 S Main St. Moscow, ID 83843
   
• Please launder products that have been used before sending them back for evaluation.
   
• If merchandise is defective send the product back to NRS with a note describing the problem with the product and your preference of a refund or exchange. For boats, frames, oars, and flammables please call NRS first for instructions.
   
• For faster service, please include the Returns form on the back of the invoice or print the *Returns Form explaining any necessary instructions.
   
• All returns are courteously processed within two working days. Please allow up to two billing cycles for your credit to appear on your monthly credit card statement. Refund checks will be mailed.