Phone: 1.877.677.4327
Email: Rescue@nrsweb.com
Our commitment to your satisfaction begins the moment you place your NRS order, and it doesn’t end until you retire your gear from old age and overuse. More than anything else, we want you to be happy with the products you buy from us, so we guarantee all NRS items for their useful life. If at any time you’re not satisfied with the performance of an NRS product, please return it to us for assessment.
Special Considerations
- If your order was not filled correctly, please call NRS: 877.677.7370 . We will send the correct item to you immediately.
- If you have items that are oversized or flammable please call NRS: 877.677.7370 for instructions.
- If your package was damaged in shipping, please save the item and its packaging. Notify NRS and we will advise you how to proceed: 877.677.7370 .
- If you are an international customer returning an item, please call NRS: 001.208.882.6704 for assistance.
- Please call for a return authorization. All returns must be accompanied by a copy of the invoice or packing slip. There is a 15% re-stocking charge for the return of non-defective merchandise. We cannot send new merchandise in exchange for returned merchandise until the returned merchandise is received by NRS. 877.677.7370
Returning or Exchanging Your NRS Purchase
- Package your return along with the paperwork. Please remember to remove or mark out any old shipping labels on the box.
- Choose a shipper of your choice.
- We’ll let you know when your package arrives. Thanks!
